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Privacy Policy

Privacy Statement 

Dual Lens Advisory Group is committed to protecting your privacy and handling your personal information with transparency, integrity, and care. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, store, and disclose personal information.

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We understand the sensitivity of the information shared with us, particularly in the context of workplace matters such as investigations, mediation, conflict resolution, HR advisory, and organisational culture work. This Privacy Statement outlines how we manage your information when you interact with us, visit our website, or engage our services.

What information we collect

We collect personal information that is reasonably necessary for us to deliver our services effectively and safely. This may include:

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Information you provide directly​

  • Name, contact details, job title, and organisation

  • Information submitted through website enquiries, emails, or bookings

  • Documents or details shared during HR consulting, investigations, mediation, or advisory work

  • Payment details (processed securely by third-party providers)

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Sensitive or workplace-related information​

​Depending on the matter, we may collect:​

  • Workplace complaints or allegations

  • Interview notes, statements, and evidence

  • Employment or behavioural history relevant to a case

  • Diversity or health information, if voluntarily provided

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We only collect sensitive information where necessary and with your consent, or as permitted under the Privacy Act.

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Information collected automatically​

  • IP address and device data

  • Browser type and website usage patterns

  • Cookies and analytics to improve site performance and user experience

How we use your information

We use personal information to:

  • Provide and deliver our workplace advisory, mediation, investigation, and consulting services

  • Communicate with you about enquiries, bookings, or ongoing projects

  • Conduct investigations and mediation in line with professional, ethical, and legal requirements

  • Improve our services, website functionality, and user experience

  • Meet regulatory, insurance, and record-keeping obligations

  • Manage client relationships and business operations

We only use personal information for the purpose for which it was collected unless otherwise authorised by law.

How we store and protect your information 

We take confidentiality and data security seriously. Your information is stored securely through modern cloud-based systems with strict safeguards, including encryption, access controls, and secure document management.

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Only authorised Dual Lens personnel can access your information, and all team members are bound by confidentiality requirements.

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We retain information only for as long as necessary to meet the purpose of collection or as required under the Privacy Act and relevant professional standards.

How we disclose your information

We never sell your personal information.

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We may disclose your information to:

  • Legal or professional advisers when reasonably necessary

  • Third-party service providers (for secure email, storage, scheduling, or payment processing)

  • Regulators or authorities where required by law

  • Other parties with your explicit consent​

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All third-party providers engaged by Dual Lens are required to maintain appropriate privacy and security standards.

Your rights under the Privacy Act

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent (where relevant)

  • Raise concerns about how your information has been managed

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Requests can be made by contacting us using the details below.

Updates to this privacy statement 

We may update this Privacy Statement from time to time to reflect changes in our practices, legal obligations, or service offerings. The latest version will always be available on our website.

Contact us 

If you have questions about this Privacy Statement, wish to access your information, or would like to make a privacy-related complaint, please contact:

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Dual Lens Advisory Group
Email: enquiries@duallensadvisorygroup.com.au
ABN: 35687260288

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We are committed to addressing privacy enquiries promptly and respectfully.

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