Privacy Policy
The privacy of your personal information is important to us. Any information gathered when you interact with Dual Lens Advisory Group, whether through our website, email, or in the course of our advisory work, will not be disclosed or distributed without your consent.
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We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), which regulates the collection, storage, use and disclosure of personal information.
What information we collect
We may collect personal information from you when you contact us, engage our services, or interact with our website. This may include your name, email address, phone number, organisation name, and any other information you choose to provide in the course of our work together. Where you engage us in relation to a workplace matter, we may also collect information about third parties as reasonably necessary to provide our services.
We will always identify what information is required and what is optional. If you choose not to provide certain information, our ability to assist you may be limited.
How we use your information
We will use your personal information to conduct our business and deliver our services, to communicate with you about engagements and enquiries, for internal administrative and business development purposes, and to meet our legal and professional obligations.
Marketing communications
From time to time, we may send you information about our services or insights we think may be relevant to you. You may opt out of receiving these communications at any time by contacting us directly or using the unsubscribe option in any email we send.
Disclosure of your information
We do not sell, rent, or trade your personal information to any third party. We will only disclose your personal information where it is necessary to deliver our services (for example, engaging a co-mediator or specialist), where you have consented, or where we are required to do so by law. In any such case, only the minimum necessary information will be shared, and any third party involved will be required to handle it confidentially.
Security
We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Access to personal information held by us is restricted to those who require it in the course of our work together.
Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you at any time. We will endeavour to respond to any such request within 30 days. If you believe we are holding inaccurate or incomplete information, please ask us to correct it and we will take prompt steps to do so.
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If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance and we will work to resolve it. If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or by calling 1300 363 992.
Contact
For any privacy-related requests or questions, please contact us at: enquiries@duallensadvisorygroup.com.au