FAQs
Why choose Dual Lens Advisory Group?
We bring a balanced, evidence-based approach to complex people matters. With expertise in psychology, allied health and industrial relations, we help leaders understand the full picture from a person-centred and operational perspective. Our advice is clear, practical and tailored, ensuring you can act with confidence and integrity.
Where are you located?
Dual Lens is a fully remote workforce.
Please get in contact to request an in person or virtual meeting, and the most appropriate advisor will be allocated based on location.
Roisin is based in Geelong
Giselle is based on the Mornington Peninsula
How much do your services cost?
To ensure our pricing is accurate, transparent and tailored to your needs, we provide a detailed quote after reviewing your enquiry and understanding the scope of work.
Once we've had an initial free 30-minute conversation and assessed what's required, you'll receive a breakdown of fees so you can make an informed decision.
Are you insured?
Yes. Both directors of Dual Lens hold comprehensive professional indemnity insurance.
Do you offer support for time sensitive matters?
Yes. Dual Lens can offer priority support for time sensitive matters, subject to availability.
If your request requires us to begin work urgently, an additional priority fee may apply. We will always discuss this with you upfront so there are no surprises, and you can decide whether you'd like to proceed.
Do you offer one off support or ongoing partnerships?
Both. Dual Lens provides one off, issue specific support such as workplace investigations, mediation and guided resolution for standalone matters.
For organisations wanting regular access to advice, we also offer ongoing partnerships through a monthly guided resolution retainer. This gives our clients consistent support, early intervention capability and a trusted point of contact whenever challenges arise.
The monthly retainer pricing is dependent on the size of the organisation and the support hours required.
How long does a service take?
Timeframes vary depending on the type of service.
Investigations and mediations can differ based on the number of people involved, the nature of the issue and the information required.
We provide an approximate timeline before any work begins.