SERVICES
Mediation
Available now
Workplace mediation is a confidential, structured process used to resolve conflict. Delivered by a nationally accredited mediator, it provides a safe and neutral environment for open discussion, helping each party feel heard and understood.
Through guided conversation and practical problem-solving, mediation supports employees to develop mutually workable solutions, rebuild trust and re-establish professional working relationships.
Engaging an accredited mediator is a proactive approach to reducing risk. By addressing issues before they escalate into grievances, performance management or legal dispute, organisations can protect wellbeing, maintain morale and keep teams functioning effectively.
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Investigations
Available now
Workplace investigations provide a fair, impartial and structured process for responding to concerns such as misconduct, bullying, sexual harassment or policy breaches. Conducted by a trained and independent investigator, the process ensures that all parties are treated respectfully, evidence is gathered objectively, and decisions are based on facts rather than assumptions.
An investigation conducted by Dual Lens helps organisations meet their legal, ethical and safety obligations, while also demonstrating a genuine commitment to a respectful and accountable workplace culture.
By managing issues transparently and thoroughly, investigations can restore trust, reduce organisational risk and support employees to feel safe and heard.
Injury Management
Available now
Injury management and return to work processes are becoming increasingly complex.
Organisations must navigate evolving regulatory expectations, insurer requirements and the operational challenge of supporting employees back to work safely and sustainably.
Dual Lens provides experienced advisory support to help organisations manage injury matters with confidence and consistency, without the need to commit to a permanent role. We work alongside leaders and HR teams to guide return to work planning, support communication with injured workers and assist with complex or delayed claims.
Beyond individual cases, we also help strengthen internal injury management systems, ensuring organisations have clear, practical processes that support recovery, compliance and sustainable return to work outcomes.
Workplace Advisory Service
Available now
Our advisory service is designed to support organisations with people and workplace matters.
We can work alongside existing people and HR teams, particularly where internal capacity is stretched, impartiality is required, or an external circuit-breaker is needed to help matters de-escalate and move forward constructively.
We can also support organisations without an internal HR function, providing business owners with practical people support, including recruitment assistance, policies and procedures, performance conversations and general guidance when issues arise.
Our work is not transactional or administrative. We step in where judgement, neutrality and defensibility matter most, supporting leaders through sensitive issues, high-risk situations and moments of organisational change with clear processes and confident decision-making.
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HR & ER advisory - practical, people-centred advice across the employee lifecycle, including performance and conduct matters, employee concerns and grievances, conflict management, informal and formal resolution pathways, policy development, and support through organisational change.
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IR advisory - advice on Awards, Enterprise Agreements and the Fair Work Act, including enterprise bargaining, union engagement, wage and classification compliance, disciplinary and termination processes, and industrial risk during change
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Workplace investigations and allegation management
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Mediation and conflict resolution
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Psychosocial risk assessments
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Occupational health and safety assessment
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WorkCover and injury management guidance
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Return to work planning and employer obligations
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Leadership coaching and advisory support
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Leadership and management workshops (e.g. difficult conversations, managing injured workers, psychologically safe leadership)
