SERVICES
Mediation
Available now
Workplace mediation is a confidential, structured process used to resolve conflict. Delivered by a nationally accredited mediator, it provides a safe and neutral environment for open discussion, helping each party feel heard and understood.
Through guided conversation and practical problem-solving, mediation supports employees to develop mutually workable solutions, rebuild trust and re-establish professional working relationships.
Engaging an accredited mediator is a proactive approach to reducing risk. By addressing issues before they escalate into grievances, performance management or legal dispute, organisations can protect wellbeing, maintain morale and keep teams functioning effectively.
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Investigations
Available now
Workplace investigations provide a fair, impartial and structured process for responding to concerns such as misconduct, bullying, sexual harassment or policy breaches. Conducted by a trained and independent investigator, the process ensures that all parties are treated respectfully, evidence is gathered objectively, and decisions are based on facts rather than assumptions.
An investigation conducted by Dual Lens helps organisations meet their legal, ethical and safety obligations, while also demonstrating a genuine commitment to a respectful and accountable workplace culture.
By managing issues transparently and thoroughly, investigations can restore trust, reduce organisational risk and support employees to feel safe and heard.
Policy writing
Coming 2026
Enhance your workplace's compliance and effectiveness with our policy writing and implementation workshops.
Clear, well-structured policies are essential for a safe, compliant and consistent workplace. Our workshops support organisations to create, refine and implement policies that are practical, relevant and aligned to their values and legislative obligations.
We work collaboratively with leaders and teams to translate complex requirements into clear, actionable language that supports confident decision-making, ensuring understanding, ownership and practical application.
By focusing on both development and implementation, we help organisations build consistent practices, strengthen accountability and embed a culture where policies are understood, respected and used effectively in the workplace.
Guided resolution service
Coming 2026
Our Guided Resolution Service offers structured, practical support to help address workplace concerns.
We work alongside you to clarify the situation, understand the relevant context, and develop a tailored plan that supports a fair and constructive outcome.
The process begins with a free 30-minute consultation to understand the issue and outline the information required. From there, we review key documentation, map the sequence of events, and assess relevant workplace policies or agreements.
We then develop a clear resolution plan, supported by practical tools such as meeting and communication guidance, and recommendations for next steps. This approach helps leaders respond confidently, reduce risk, and restore working relationships before matters escalate.
